Signing in

Staff sign in to the case dashboard at the Staff Portal with a sign-in code emailed to you — there is no password to set or remember.

The screen above is the default sign-in screen, which clients use. As staff, look for the Staff member? prompt and click the Sign in here link next to it to reach the Staff Portal — the same passwordless sign-in, but it routes you to the dashboard instead of the intake chat.

Getting to the dashboard

1. Open the sign-in page.
2. Next to the Staff member? prompt, click the Sign in here link to open the Staff Portal.
3. Enter your work email and click Send code. You'll see "Enter your code".
4. Open the email, copy the code, and type it into the Staff Portal. You land on the case management dashboard for your clinic.

Sign-in codes are single-use and expire. If a code has already been used or has expired, the page says so — just request a new code and try again. You can also use the sign-in link in the same email if you prefer.

Getting staff access

Staff access is granted by invitation. A clinic administrator invites your email address from the organization settings:

• If you already have a Parity account, you are added as a member immediately.
• If not, you receive an invite email. Sign in at the Staff Portal with that email within 7 days and the invitation is applied automatically — you land straight in the dashboard.

There is no separate sign-up form: your account is created the first time you sign in with that email.

"Almost there" — no staff access yet

If you sign in at the Staff Portal before being invited, you'll see an Almost there screen: you're signed in, but you don't have staff access yet. Ask your clinic administrator to invite that email address, then click I've been added — check again.

See Members & roles for who can invite staff and assign roles.

Clients use the same passwordless sign-in but are guided into the intake chat instead — see What clients see.