ParityDocs

    Data, privacy & safeguarding

    Per-clinic isolation

    Each clinic is a separate tenant and sees only its own cases. The separation is enforced at the database, not just hidden in the interface — one clinic's data is never visible to another.

    Who can see a case

    • The client — their own cases only.
    • Your clinic's staff — your clinic's cases only, per the roles in Members & roles.
    • Parity's system administrators (super admins) — for system administration and for reviewing conversation quality during the pilot.

    Data minimisation

    The assistant asks only what triage needs. It does not fish for personal details or collect more than the matter requires — it will not ask unprompted for things like phone numbers, National Insurance numbers, or dates of birth. And no question is compulsory: a client who would rather not answer can say so and the assistant moves on.

    The client approves before anything is shared

    Nothing is submitted to your clinic until the client has read the full Case Record and approved it. The client reviews the facts as written and can ask for corrections first. See How it works.

    Where the AI runs

    All AI processing runs inside Parity's own Google Cloud environment (Vertex AI). The models are supplied by Google and Anthropic and are used on platform terms under which the model providers may not retain the information processed or use it to train their models. Conversations and Case Records are stored only in Parity's own database.

    Uploaded documents are never sent to the AI at all — the assistant sees only their file names.

    Controller and processor

    For the pilot, your clinic acts as the data controller and Parity as its processor, under the pilot agreement between the clinic and Parity Law Ltd. Clients are given a written explanation of how their information is used before they take part.

    Deleting data

    When data needs to go, staff tools exist for it: a clinic administrator can permanently delete a case's chat transcript, and a super admin can delete a whole case (which removes its messages, notes, and documents with it). Archiving, by contrast, hides a case without deleting anything. See Working a case.

    Safeguarding — immediate danger

    If a client signals they are in immediate danger, the assistant surfaces 999 (or 101 for non-emergency police) before continuing with intake. Parity's job is triage, but it will not talk past a safety signal.